Privacy Policy
Introduction
The Factory Shop (“The Factory Shop”, “we”, “us”, “our”) processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA).
This policy applies to personal information collected through our website, during the ordering process, and when customers contact us.
Information Collected
- Name and surname
- Contact details
- Billing and delivery address
- Company information, where applicable
- Order, payment status, and transaction details
- Correspondence and customer support records
- Website usage data, device information, IP address, and cookie information
Purpose of Processing
Personal information is processed to:
- Create and administer customer accounts
- Process and fulfil orders
- Arrange collection or delivery
- Process payments and prevent fraud
- Provide customer support and communicate about orders
- Maintain business, tax, and accounting records
- Comply with legal obligations
- Protect our website and improve its performance and customer experience
- Send marketing communications where permitted by law and subject to the right to opt out
Payment Security
All transactions are processed via Peach Payments (Pty) Ltd.
We do not store full card details. Payment information is encrypted and processed by the payment provider in accordance with its security standards, including PCI DSS where applicable.
Sharing of Information
We may share personal information only as reasonably necessary with:
- Courier and logistics service providers
- Payment gateway and fraud-prevention providers
- IT, website, hosting, analytics, and communication providers
- Professional advisers, auditors, and insurers
- Regulatory, law-enforcement, or other authorities where required or permitted by law
We do not sell or rent personal information.
Cookies and Website Data
Our website may use essential, functional, analytics, or similar technologies to operate the online store, remember preferences, understand website use, and improve performance. Browser settings may be used to restrict cookies, although doing so may affect website functionality.
Data Security
We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, interference, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Data Retention
Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, resolve disputes, enforce agreements, or comply with legal, tax, accounting, and regulatory obligations.
Your Rights
Subject to applicable law, you have the right to:
- Ask whether we hold your personal information and request access to it
- Request correction or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or unlawfully obtained information
- Object to certain processing or withdraw consent where processing relies on consent
- Opt out of direct marketing
- Lodge a complaint with the Information Regulator
Requests may be directed to: admin@thefactoryshopsa.co.za
Information Regulator enquiries: enquiries@inforegulator.org.za