Terms of Service
Overview
This website is operated by The Factory Shop (“The Factory Shop”, “we”, “us”, “our”).
By accessing this website and/or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), together with any policies referenced herein, including our Shipping and Delivery Policy, Refund and Returns Policy, and Privacy Policy.
These Terms apply to all users of the site, including browsers and customers. If you do not agree to these Terms, you may not access the website or use our services.
We reserve the right to amend these Terms from time to time. Updated Terms take effect when published on the website, subject to applicable law.
Our online store uses WooCommerce.
Online Store Terms
By using this website, you represent that you are at least 18 years of age or have the assistance and consent of a parent or legal guardian where required by law.
You agree not to use our products or services for any unlawful purpose or in violation of applicable South African law. You may not transmit viruses, malicious code, or any destructive technology. Breach of these Terms may result in suspension or termination of access to our services.
Products and Services
The Factory Shop supplies food, pantry, baking, household, and related products.
We make reasonable efforts to display product descriptions, images, availability, weights, sizes, and colours accurately. Actual packaging or appearance may differ, and manufacturers may change product packaging or specifications without notice.
Customers must read product labels, ingredient lists, allergen warnings, storage instructions, and use-by or best-before dates before use or consumption. Website information is not a substitute for the information on the product packaging.
We reserve the right to:
- Limit sales by customer, region, or jurisdiction
- Limit quantities per order
- Correct product, pricing, or stock errors
- Discontinue products at any time
Pricing and Payment
All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
Payment may be made using the methods displayed at checkout. Orders are subject to successful payment authorisation. We may correct an obvious pricing error and will notify the customer before processing the affected order.
The merchant outlet country is South Africa and the transaction currency is South African Rand (ZAR).
Order Acceptance and Availability
Placing an order is an offer to purchase. An order is accepted once payment has been received and we confirm that the order is being processed. Products remain subject to stock availability.
If an ordered product is unavailable or an order cannot be fulfilled, we will contact the customer and arrange a suitable substitute, credit, or refund, as agreed and subject to applicable law.
Accuracy of Billing Information
We reserve the right to refuse or cancel an order on reasonable grounds, including suspected fraud, pricing or stock errors, delivery restrictions, or breach of these Terms.
You agree to provide accurate, complete, and current billing, delivery, and account information.
Third-Party Links
We may provide links to third-party websites. The Factory Shop is not responsible for the content, policies, availability, or practices of third-party websites.
Prohibited Uses
You may not use this website:
- For unlawful or fraudulent purposes
- To infringe intellectual property or privacy rights
- To upload or transmit malicious code
- To interfere with website operation or security
- To collect personal information of others without lawful authority
Violation may result in termination of access and, where appropriate, further legal action.
Disclaimer of Warranties and Limitation of Liability
Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded or limited under the Consumer Protection Act 68 of 2008 or other applicable law.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from use of the website or products. Any limitation of liability applies only to the extent permitted by law.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless The Factory Shop and its directors, employees, affiliates, and service providers against third-party claims arising from your unlawful use of the website or material breach of these Terms.
Governing Law
These Terms are governed by the laws of the Republic of South Africa.
The Factory Shop chooses as its domicilium citandi et executandi:
Unit 3, 5 Montague Drive
Montague Gardens
South Africa